A FANTASTIC OPPORTUNITY has become available for a Service Advisor with an industry leading Used Car Dealer.

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Let me first of all tell you what this company can offer:

• £21,500 Basic salary
• Full training to be given
• A exciting company that is continuing to grow and will lead to progression opportunities
• Work-life balance

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This person will need to be able to do the below:

• Previous experience with CRM systems
• Ability to upsell
• To be able to build rapport with our customers
• Taking inbound calls and making outbound calls
• Providing premium experience to ensure the customers return to us for services, MOT and repairs
• Team player attitude
• Fantastic phone etiquette

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Hours of work are the following:

• Monday to Friday 10:00am to 6:00pm

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Our perfect candidate below:

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Finding new customers and marketing the car dealership services to them
• Testing drive cars to confirm repairs have been done correctly
• Resolving possible customer complaints after repair services are offered

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We want to hear from you if you have the experience we are looking for. Do not miss out on this fantastic opportunity!